Our Services

Consulting | Technology | Outsourcing | Training 

As a leading ICT Systems Integrator in the MENA region, Optimiza offers services that meet the varying needs of organizations via four main practices: Consulting, Technology, Outsourcing, and Human Capital Development. We pride ourselves on being able to deliver the highest quality in each.


Consulting Services

Our Consulting Group specializes in bridging gaps between businesses and technology. We have a long and successful track record in addressing the business needs of companies and managing the most critical initiatives by offering a full range of management and IT consulting services. The consulting team combines a professional pool of senior consultants, subject matter experts, and project managers who provide the following practices:

  • Business Strategy & Planning.

  • Human Resources Management. (HRM).

  • Business Process Management (BPM).

  • Project Management (PM).

  • Business Performance Optimization.

  • Supply Chain Optimization.

The Information Technology Consulting (IT) Department provides the following services:

  • Business Continuity & Disaster Recovery

  • Information Security

  • IT Strategy & Governance

  • IT Infrastructure

  • Enterprise Architecture (EA) and Service

  • Oriented Architecture (SOA)

  • IT Compliance & Standardization



Optimiza Technology

Technology Services

We work with our clients to improve their operational efficiency through customized, end-to-end technology service and solution implementations with the aim of improving operational processes and enhancing overall performance. Our technology offerings have excellent maintenance and support components, whether software or hardware. Optimiza offers the following technology services:

  • Technology Infrastructure 

  • Information Security

  • Business Continuity & Disaster Recovery

  • Data Center Facilities Design & Preparation

  • Data Center IT Systems Design, Implementation, and Support

  • UNIX & Microsoft Platforms Design, Implementation, and Support Infrastructure

  • Network Infrastructure Design, Implementation, and Support

  • IT Strategy, Formulation, and Implementation

  • IT Governance, Operations, and Service Optimization

  • Service Oriented Architecture (SOA) –Application/Database Implementation and Optimizations

  • Business Intelligence

  • Data Warehousing

  • Data Mining and CRM

  • ERP Implementation

With over 350 first-rate IT experts and service engineers operating throughout the network, our technology solutions are tailored, designed, tested, and implemented to meet unique client requirements. An integral part of the success of Optimiza technology solutions is on-site training, technical support, and services provided to our clients for as long as required. Optimiza’s intellectual capital extends best practices and software in electronic archiving, workflow management, banking systems, insurance systems, human resources management, electronic hospital operations, and e-government.



Outsourcing Services

We provide solutions for systems and processes outside organizations’ core business that allow them to:

  • Maintain focus on core competencies

  • Reduce and control operating costs

  • Access global capabilities

  • Free up internal resources

  • Share risks

Our Outsourcing Services focus on four major fields:

  • Information Technology Outsourcing (ITO)

  • Business Process Outsourcing (BPO)

  • Program Management Outsourcing (PMO)

  • Support Services

Our managed IT services enable organizations to streamline their operations and reduce support costs. These services include:

  • IT Service Desk

  • Technical Support

  • Desktop Lifecycle Management

  • IT Asset Management

  • Data Center Operation

  • Server & Storage Management

  • Network Management, NOC

  • System Administration



Optimiza Academy

Training Services

We offer Human Capital Development and Talent Management solutions in the management and ICT domains to both public and private-sector organizations in the region. We aim to achieve clear, positive, and measurable results through the establishment of constructive partnerships with organizations looking to invest in their human capital.

We ensure that all of our projects are:

  • Based on competencies

  • Based on the client’s vision, mission, values, & goals

  • Based on the client’s specific organizational culture

  • Measurable, to guarantee the highest potential

  • Return on Investment (ROI)

The Optimiza Academy

Optimiza Academy, the training arm of our HCD solutions, is one of the region’s largest certified training centers. The Academy is a business-to-business human capital development solution provider dedicated to building a professional and highly productive workforce for its MENA region clients. Optimiza Academy designs and executes state-of-the-art and integrated training solutions and consulting services in management & ICT.

With a large pool of highly qualified, expert trainers, and through our partnerships with prominent certification organizations worldwide, the Academy offers:

  • Comprehensive learning solutions designed to suit each company’s needs

  • HCD training, increasing measured performance of individuals

  • Total integration of strategic objectives into training processes

  • Assistance to organizations in developing and implementing their own continuous training

  • Training anywhere in the region, including full support in training logistics