ICT Solutions

ICT Solutions

Infrastructure Solutions:

Information & Communication Technology (ICT)

OPTIMIZA is acknowledged as one of the MENA region’s most capable Infrastructure Solutions providers. We have successfully delivered hundreds of infrastructure projects.

For organizations to achieve their strategic business goals in a continuously-evolving and highly competitive marketplace, it has become inevitable for them to adopt robust, highly scalable, readily available and responsive integrated systems that enable processes.

Deploying versatile, reliable, and highly secure IT infrastructures to host and run business solutions has become increasingly compelling, but implementing and managing such sophisticated IT infrastructure setups is being a tedious job for most organizations.

By leveraging its wide spectrum of solutions, highly trained human capital, global network of technology partners, and robust value-chain, OPTIMIZA provides clients across a spectrum of sectors with the expertise, cutting-edge technologies, best IT practices and processes, and the after-sales support services they need.

We guarantee the highest levels of efficiency, effectiveness, scalability, and business sustainability. Our cumulative experience has grown continuously through the management and implementation of hundreds of projects in Jordan and throughout the MENA region.

Our Infrastructure Solutions comprise:

1. Video Conferencing, Networking, and Security –VNS Solutions

OPTIMIZA brings on next-generation networking technology and provides exceptional services capable of maximizing value and transforming the way businesses connect, communicate, and collaborate.

OPTIMIZA offers end-to-end network solutions including active and passive components, in addition to data center design preparations and buildup.

Our technology and service offerings are:

  • Routing and Switching
  • Wireless
  • Security
  • IP Telephony
  • Video Conferencing
  • Health Presence
  • Billing and Recording Systems
  • Data Center Preparations
  • Structured Cabling

2. Computing and Storage Solutions and Services:

Our comprehensive computing and storage solutions include:

  • Personal Systems: Various types of end-user devices such as desktops, laptops, notebooks, and printers.

  • Virtual Desktop Infrastructure: Capitalizing on our partnership with industry leaders –Microsoft and Citrix – we offer total VDI solutions.

  • Computing Systems: Serving customers from SMB to enterprise with a large portfolio of products, covering various platforms, including Intel, AMD, and RISC, with a specialization in HP Blade system technology.

  • Linux and Unix Operating System Support: With its certified and highly qualified engineers, Optimiza is capable of supporting business-critical systems on HP-ux, AIX, RedHat Linux, and Oracle Linux.

  • Storage Systems: Optimiza has successfully implemented, and continues to support, multiple “Enterprise Storage” projects. In addition, our storage offering extends from entry-level storage systems serving a single cluster to complicated storage deployments, including iSCSI-based storage, NAS solutions, and HP 3PAR utility storage.

  • Printing Solutions: OPTIMIZA offerings exceed basic printing to include design and management printing solutions.

  • Backup Systems: We offer Symantec Backup Exec and HP Data Protector as backup management software to complement our hardware offering of tape drives, tape libraries, and duplication backup platforms.

3. Service Center:

Following best practices (ITIL), the service center at OPTIMIZA is the single point of contact for all issues, problems, or questions related to Information Services and computing. We make sure that concerns are recorded, assigned, and addressed in a timely manner. Our support model is based on the premise that we provide the necessary guidance, expertise, and equipment to facilitate the efforts of companies looking to adopt business technologies. Our four main support services are:

  • IT Help Desk
  • IT Outsourcing
  • SLAs
  • Managed Printing

Our support capabilities are showcased by our services to over 600 customers through 70 engineers across the region. We provide a central point of contact where incidents and inaccuracies in IT systems can be reported and solved via a functional and technical support system 24 hours a day, 7 days a week. We have Service-Level Agreements (SLAs) designed to best accommodate the needs and responsibilities of all departments of the client. We are an authorized service center for HP, ACER, Cisco, Sedco, and KIOSK.