Project Showcase: Greater Amman Municipality GAM
Client Overview: Greater Amman Municipality
The Greater Amman Municipality (GAM) provides high-quality municipal services to the city of Amman and focuses mainly on urban development. It adopts initiatives that improve the quality of life of local community members through effective planning, optimal investment of resources, and building partnerships with stakeholders. The Greater Amman Municipality currently encompasses 23,000 employees, users, and workers who, in turn, serve a population that covers an area of 1,700 square kilometers.
The project with the GAM involved the implementation of Oracle EBS financial, BI, human resources, supply chain management, asset management, project management modules, and Oracle Client Data Hub products (around 30+ modules; “the largest Oracle EBS footprint in Jordan”). Moreover, the project involved implementing Oracle technology products in addition to integrating the new solution with the GAM’s vertical systems.
The Challenge:
- Strengthen the GAM’s fiscal management and economic activities by centralizing all financial information in a modern enterprise resource planning system that enables efficient monitoring and control
- Create a 360-degree view of each citizen, organization, and commercial enterprise in the GAM by consolidating information such as property taxes, construction permits, building licenses, and traffic citations, scattered across 14 home-grown and commercial systems
- Manage information on more than 2 million citizens and 200,000 commercial enterprises and organizations efficiently, ensuring that source systems contain the latest information about each customer, wherever the information has been modified
- Enable citizens, organizations, and commercial enterprises to gain immediate access to their records through specialized municipal agents; for example, to obtain a letter of good credit standing, which previously often involved days or weeks of collecting numerous single certificates from municipal departments
- Establish data quality and merger procedures to prevent data duplication, which in the past required significant manual effort to correct
The Solution:
- Achieved tight financial control across departments after centralizing all financial information — including data from home-grown tax, permitting, and license management systems — with Oracle Financials, increasing financial transparency and controls, reducing municipal expenditure, and mitigating the risks of corruption attempts
- Used Oracle Customer Data Hub to provide the GAM with a unified and up-to-date, 360-degree view of each citizen, organization, and commercial enterprise, enabling the municipality to serve its citizens and businesses better and faster
- Leveraged Oracle E-Business Suite Release 12.1.1 to automate interdepartmental processes — especially between the finance and procurement, logistics, project management, and asset management departments — increasing operational efficiency and reducing costs across the organization
- Used Oracle SOA Suite and Oracle BPEL Process Manager to orchestrate data flow, written in Cobol and other programming languages, between Oracle Customer Data Hub and 13 source systems to Oracle E-Business Suite, ensuring unique, complete, and up-to-date customer data
- Developed a customized, online function for Oracle Customer Data Hub, which reads transactional data from 13 source systems and drills down instantaneously to each transaction between a citizen or organization and the municipality, saving substantial effort and time for municipal staff when responding to requests
- Used Oracle Customer Data Hub’s advanced data cleansing functions to identify and merge duplicate master data records, optimizing customer data management over the entire lifecycle while distributing a single source of trusted data to all vertical applications
- Benefited commercial enterprises and the public by enabling municipal staff to immediately generate a customer’s account balance, a prerequisite for municipal reimbursements that previously required a personal visit to numerous administrations to get a letter of good credit standing from each department
- Optimized effectiveness of the GAM’s marketing and informational campaigns thanks to accurate, up-to-date citizen information
- Enabled the GAM’s service center to instantly provide citizens and companies with their municipal account balance reports, including detailed transactions, with plans to provide a self-service function in the near future through the GAM’s web portal
