eHOpe Healthcare Solutions

To cope with the rising demand for improved healthcare services, and to manage the challenges of offering innovative healthcare solutions at competitive prices, the healthcare sector had to adopt comprehensive highly customized and affordable technological solutions that helped it move forward towards smarter healthcare.


eHOpe™ Healthcare Solutions

In Optimiza, our patient-centered healthcare solution, eHOpe™ (Electronic Hospital Operations), is designed to help medical institutions optimize their performance in the short term and deal with their strategic operational and financial issues on the long run. Our leading-edge and tailor-made solution helps healthcare organizations to improve patient care while reducing overall costs.

eHOpe™ is a comprehensive, integrated, and communication-rich hospital information management system. eHOpe is an Optimiza solution that offers full-suite services to improve the efficiency and effectiveness of Healthcare institutions.

Our deep understanding of the needs of the healthcare industry and its subsectors makes us highly capable of offering integrated solutions and services that fulfill the technology, consulting, and training needs of various players in the healthcare sector. This includes healthcare providers, pharmaceutical companies, and medical equipment suppliers.

Our handling of large-scale and sophisticated project is reliable due to our extensive and diverse experience, which has made us the only company in the region that can combine healthcare content knowledge with the latest software, hardware, and infrastructure and consulting services technologies.

Our healthcare services are built upon three main goals:

  • Improving patient care
  • Building revenue
  • Controlling costs

Today’s hospital environment is more complex and more demanding than ever before. Rapid advancements in healthcare delivery and related services force hospitals to organize and manage large volumes of highly confidential information while continuously updating knowledge associated with these services. The organizations that will survive are the ones that understand how to manage these fundamental changes. The architectural flexibility of an organization’s information system determines its ability to succeed in new endeavors. To meet the challenges of the new millennium, our healthcare management system’s true power begins with its architecture, design, and structure.


  • eHOpe™ is a comprehensive, integrated, and communication-rich hospital management information system. It relies on cohesive system architecture to synchronize healthcare delivery, and to ensure that the appropriate information is available to the people who need it, when they need it. Designed and developed using Oracle tools and an Oracle database, eHOpe™ is a tightly integrated system that automates all the complex medical, financial, and administrative functions of today’s modern hospital. It also accommodates local cultures through Arabic language support and bilingual interface of the administrative and financial modules.

  • eHOpe™ is designed on the basis of and in adherence to the Mayo Clinic’s electronic medical record standards. Its attractiveness is that it makes use of the easiest and most widespread international coding standards in medical informatics, medical records, and the delivery of medical care. All these codes are expandable by eHOpe™ users and updateable as new versions become internationally available. Some of the standard international codes adopted by eHOpe™ are: ICD (International Classification of Disease), CPT (Physician’s Current Procedural Terminology), HCPCS (HCFA Common Procedure Coding System), and NUBC (National Uniform Billing Committee).

  • eHOpe™ is advanced HIS and LIS solution with a TCO (Total Cost of ownership) similar to Open Source Solutions.

Main Features

The eHOpe™ system serves hospital requirements by aiming to increase financial performance and staff productivity, to improve communication between various hospital departments, and to minimize manual labor and paperwork. Below are the main general features of the proposed system:

  1. Oracle Database Environment

    eHOpe™ is based on the Oracle Relational Database Management System (RDBMS) due to its superior performance and excellent graphical user interface capabilities. The Oracle RDBMS is delivered on more than 120 hardware platforms. To the healthcare provider, this means unlimited expandability and connectivity to every major supplier of hardware and related peripheral devices. Oracle provides many tools that are very helpful to database administrators and advanced users, such as report generators and tools that show database capacity and performance.

  2. Modularity

    eHOpe™ is designed to be modular and expandable system. It consists of around 40 modules covering financial, medical, administrative, hotel services, and ancillary services. Healthcare providers may choose all or a selection of these modules based on their needs.

  3. Integration

    eHOpe™ modules are all integrated and act as a central information system for hospital facilities, services, divisions, and staff. With minimum human intervention, information flows into the system as a consequence of the activities in different sections of a hospital. Information entered in a specific module is automatically viewable in related modules.

    eHOpe™ modules are tightly integrated since they share a common electronic patient record. As information is made available from one system, other systems also gain immediate access to it.

  1. International Coding Standards

    eHOpe™ makes use of the easiest and most widespread international coding standards so as to ensure standardization between all types of healthcare providers. Using international coding standards will further maintain hospital information compatibility with peer hospitals, and allow for proper research to be conducted either by the hospital or by any other public health researcher. All of these codes are expandable by the user and updateable as new versions become internationally available. Some of the standard international codes used by eHOpe™ are: ICD (International Classification of Disease), CPT (physician Current Procedural Terminology), HCPCS (HCFA Common Procedure Coding System), and NUBC (National Uniform Billing Committee) and SNOMED.

  2. Bilingual and Culturally Acceptable

    The eHOpe™ system meets the requirements of the Arab world, where all financial modules are bilingual and include all the features and requirements applicable in the Middle East. Moreover, eHOpe™ is culturally acceptable and recognizes in its design the propriety requirements of the Middle East.

  3. Flexibility

    The flexibility of eHOpe™ allows you to tailor its general preferences through parameterization as per your hospital needs. The systems enable you to setup the definitions of your organization’s units and needed resources, physical locations, stores, medication families, asset families, billing classes, price lists, physician procedures and equipment, fiscal year and periods, known holidays, and currencies, ,among other user controlled structures.

    eHOpe™ provides the ability to control many of the administrative tasks associated with hospital supplies, stores, medications, narcotics, waste, and equipment maintenance.

  1. GUI Interface

    The eHOpe™ system provides user-friendly Graphical User Interface (GUI) through the use of personal computer clients that communicate with back-end servers handling all information.

    eHOpe™ has standard and consistent human interface on all displays in the system, making it easy to use and memorize.

    The eHOpe™ system allows the user to sort data in ascending and descending order that displays onscreen by clicking on the column header. This is possible in most of the displays unless technically not possible.

  2. Communication & Interfacing Capabilities

    The eHOpe™ system supports HL7 Version 3 messages that would allow it to integrate with external devices and systems such as Lab machines and PACS systems. Taking the PACS interface as an example, the HL7 interface is used to receive and transmit data to the HIS via HL7 messages. As for the Lab machines interfaces, each Lab machine uses certain sets of HL7 commands according to the nature of the machine and tests performed at each machine. For each message received by the File Interface, an MSA message may optionally be returned. Incoming data is validated based on message type and basic syntax. The version of HL7 used for the validation test is defined in the configuration files of the HL7 interface.

  3. Increase Productivity and Quality of Service

    eHOpe™ increases productivity and quality of service of hospital staff by reducing clerical work and allowing staff to allocate more time to health care services.

    eHOpe™ provides online access to medical records from all the facilities in a hospital, and provides fast and efficient retrieval of information to assist doctors and nurses in patient treatment.

    eHOpe™ facilitates scheduling and appointments for any and all hospital functions.

  1. Medical Decision Support System

    eHOpe™ provides detailed information about patients to medical staff that can reduce medical treatment risk — displaying patient allergies, conflict examination checks, habits, immunizations, etc

  2. Executive Decision Support System

    eHOpe™ provides hospital management with detailed up-to-date reports that can assist in the decision support process. Hospital administration can utilize eHOpe™ to generate statistics based on types of disease, gender, time, and other factors that can help in making decisions at the management level.

  3. Reduce Paper Work

    eHOpe™ reduces paper work by allowing users to initiate all work processes electronically. The system also facilitates electronic scheduling and setting appointments for all hospital functions.

  1. Bilingual

    eHOpe™ supports both English and Arabic, and all Financial modules can be used in either English or Arabic interfaces. A user can open an Arabic session and an English session on the same screen at the same time. As for medical modules, and since English is the standard medical language, only a few fields are supported in Arabic, such as patient names.

  2. Security

    eHOpe™ implements many levels of security to safeguard information confidentiality. The first level is implemented using groups and passwords to connect to any system. The second level is implemented by granting selected groups of users authority to access and perform certain transactions in a specific module. Finally, at the third level (the “need-to-know” level), only information required by specific, authorized users is displayed, and, in the same way, certain functions need supervisor approval to become actionable.

    eHOpe™ applies a security module called Ideal Access Manager (IAM) that allows administrators to control the access of all users up to the field level with multiple levels of security. This module is the core of all eHOpe™ security. It provides users with very advanced security controls and software deployment capabilities. All aspects of the eHOpe™ interface are controlled through IAM, which further allows maximum flexibility in customizing security rights.

    • Each function, report, button, column, and menu item in eHOpe™ can be security controlled from IAM to allow for the most demanding security environments. The basic security functions (Add, Modify, Delete, and View) related to each of these objects can be defined for each user. The security measures also extend one level down, where security restrictions on the IP address level can be also defined.
    • Various restrictions can be applied on passwords, such as expiration dates and incorrect passwords trials before locking, and IP address restriction per user.
    • The security system can show users currently logged in, the times they log in and out, and the IP addresses from which they have done so. The security system can also direct users to a default module routinely accessed by specific users.
  3. Ad-Hoc Reporting

    eHOpe™ has the capacity to manipulate data quickly and easily. And in the event that a user wants to generate reports that have not previously been used, hospital-specific users can be trained to use Oracle Discoverer to build their own reports based on certain criteria.

  1. Data Capture

    eHOpe™ supports interfacing with barcode readers, scanners, cameras, and other input devices that can be used all over the hospital. Optimiza does not recommend saving images within eHOpe due to the large file size of images, but it is possible to link records to scanned images and browse them as needed.

  2. Report Headings

    eHOpe™ supports customizing headers used on various kinds of reports, and different headers can be attached to different reports and labels.

  3. Printing Facilities

    eHOpe™ supports the printing of any report to a predefined printer or printers according to the nature of report that is being printed. For example, it is possible to automatically print a lab order that is entered in outpatient clinics at the lab printer.

    It is also possible to preview reports onscreen (printing on screen) before directing the report to the printer. Some financial transactions will not be posted unless the user confirms that the printing of the report has been done successfully (such as posting patient invoices).

    Printing reports can be done on any kind of printer — dot matrix printers, laser printers, inkjet printers, label printers, bar code printers, etc.


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